Contact Center Associate

Job Type: Full Time
Job Location: On Locations

Health Wealth Safe, a digital healthcare company that provides technology, call centers, and personnel to help physicians deliver digital health services, chronic care management, and remote patient monitoring to their high-risk patients. The Contact Center Associate will demonstrate excellence in customer service and efficiently and effectively interact with patients.

Job Type: Full-time
Benefits: Health insurance
Schedule: 8 hour shift Monday to Friday, On call
Education: Associate (Preferred)
Experience: Customer service: 1 year (Preferred)

What our expectations are:

– Manages large volumes of inbound and outbound calls in a timely manner.
– Provides assistance to patient and other contacting the clinic by telephone; may provide direct assistance, or take messages and direct calls to the appropriate party
РUpdates any changes of patient’s information in computer database and scans updated paperwork into Electronic Health Record (EHR) under correct tabs; including documenting phone notes when appropriate.
РOptimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
– Follow communication ‚Äúscripts‚ÄĚ when handling different topics.
РIdentify patients’ and other customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
РNavigate through patients’ chart in the EHR to locate appropriate information
– Ensures availability of treatment information by filing and retrieving patient records.
– Maintains patient accounts by obtaining, recording, and updating personal and financial information.
РVerifies pharmacy information and other clinical information related to a patient’s visit.
– Documents notes in the computer regarding collections, payment arrangements, failed appointment notice, or additional conversations.
– Manually reminds patients of appointments when the automatic call reminder system is unable to do so.
– Helps patients in distress by responding to emergencies.
РProtects patients’ rights by maintaining the confidentiality of medical, personal, and financial information.
– Maintains operations by following policies and procedures, and reporting needed changes.
– Contributes to team effort by accomplishing related results as needed.
– Other duties as assigned by the supervisor.

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