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Bilingual (Ilocano) Remote Patient Care Manager

Job Category: Care Manager
Job Type: Full Time
Job Location: Remote

Who is Health Wealth Safe?
Health Wealth Safe, Inc. is a healthcare technology startup providing chronic care
management and remote patient monitoring through its online (healthwealthsafe.com)
and phone (Health Wealth Safe Care) platforms.
We’re expanding rapidly and looking for qualified candidates to join our team. As a NONCLINICAL Patient Care Navigator, you will partner with our Client Independent Physician
Practices in helping patients report their wellness levels between office visits and
engage in their own health-care through our smartphone apps and phone interviews.
Through these ongoing relationships, we help patients prevent avoidable emergency
room visits and hospital stays and feel closer to their doctors.
You will also work directly with chronically ill patients over the phone to deliver our
program’s care management services. Those services include working with the patient
to complete personalized care plans, setting health-related goals, and following up
every month to motivate and encourage them and measure results. You will develop
lifelong relationships with patients who look forward to your calls and are grateful for
your support and companionship.

      Day-to-day responsibilities include, but not limited to:

      • Be an empathetic active listener
      • Be compassionate and approachable
      • Manage time effectively to achieve goals
      • Quickly assess a situation and make a decision
      • Understand and apply consultation and training best practices
      • Think critically and solve problems
      • Maintain a strong customer-service orientation
      • Collaborate with your peers and other care managers
      • Answer questions openly and honestly
      • Be goal and results-driven
      • Establish relationships with and serve as the primary point of contact for patients
      • Make the required volume of outgoing calls to patients daily, maintaining high efficiency with high quality
      • Receive incoming calls from patients with high quality
      • Communicate with patients via SMS texting and email
      • Escalate patient requests and needs to our partner medical practices
      • Perform duties under compliance with HIPAA and understand the importance of protecting patient information
      • Maintain documentation of all client encounters in HWS Patient Portal and complete reporting requirements according to standards
      • Participate in ongoing training, process improvements, team meetings, and online communications
      • Knowledge of the medical field and EHR is preferred. English is required, but we’re also looking for Spanish, Hindi, and other foreign-language speakers.

      Required Experience and Competencies:

      • Requires a high school diploma or GED
      • Customer service experienced.
      • Have excellent keyboarding skills.
      • Call Center and phone/online-based customer service a plus.
      • Healthcare experience preferred but not necessary.
      • Computer and online skills.
      • Ability to demonstrate phone etiquette and customer service skills.
      • Ability to communicate effectively both verbally and written.
      • Ability to remain organized and manage competing priorities.
      • Ability to work independently and within established time frames.
      • Listening – giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
      • Social Perceptiveness – Being aware of others’ reactions and understanding why they react as they do.
      • Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
      • Judgment and Decision Making – Considering the relative costs and benefits of potential actions and present the options to the patient.
      • Don’t have it all? We still welcome you to apply! We are available to our patients seven days a week, including holidays, so flexible availability is a must! While some experience comes in handy, we are willing to train the right person.

      What You Get From Us

      You have the opportunity to directly impact patients in ways that improve the quality of
      their lives. You will help increase patients’ engagement in their own health and
      healthcare, which leads to lower morbidity and mortality, and fewer ER visits and
      hospital admissions.
      Hours: Full-time shifts, covering 8-8 on a staggered basis, including nights, and
      weekend coverage needs.

      Location: Remote

      Equipment requirement:

      • Processor (CPU): Intel Core i5 (or equivalent)
      • Operating System: Microsoft Windows 10 Professional 64 bit
      • Memory: 16 GB RAM (or higher)
      • Storage: 128 GB internal Solid State Drive (SSD) or 500 GB internal HDD
      • Monitor/Display Resolution: Dual Monitor Setup Required (1920×1080 or higher)
      • Network Adapter: Ethernet Adapter, hardwire connection required
      • Hardware: Webcam and Headset
      • Internet Speed: Internet speed of 50 Mbps or higher
      • Software: Microsoft Internet Explorer or Google Chrome browser

        Job Type: Full-time

        Benefits:

        • Health insurance

        Medical specialties:

        • Geriatrics
        • Home Health
        • Hospice & Palliative Medicine
        • Medical-Surgical

        Schedule:

        • 8 hour shift
        • Weekend availability

        Experience:

        • Medical Assistant: 1 year (Preferred)

        Language:

        • Ilocano (Required)
        • Tagolog (Required)

        Work Location: Remote

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